Frequently asked questions

Delusional is a creative marketing agency in Vancouver, BC. We cover three areas: branding, to build your foundation and visuals; marketing, to grow your visibility and manage your online presence; and growth, senior fractional leadership to turn ideas into go-to-market strategies, products, and smoother operations.

Yes, a lot of our work is refreshes, not just new brands. Branding packages can launch or refresh an identity, including a packaging refresh, and our website packages can rebuild your current site on Shopify, Squarespace, WordPress or equivalent. We start by reviewing what you have and keeping what still works.

Fractional leadership means you get senior, C-suite level guidance inside your business, without hiring a full-time executive. We embed with your team to steer the big vision, build go-to-market strategies, develop products, and improve how the business runs. It is part of our growth services, used when a business needs direction at a turning point.

Everything runs through three steps: Discover, Design, and Deploy. First, we get clear on your business, goals, and audience. Then we design and build your brand, site, or campaign. Finally, we launch it across the right channels and hand everything over to you, ready to use.

Delusional is founder-led, so you work directly with the people doing the work, not a handoff chain. Our team is a group of creators and strategists, including experienced leaders, brand architects, and business innovators. We keep projects in our shared workspace, so you always know who is doing what and where things stand.

You will need your product or service details, your brand assets if you have them (logo, colours, and fonts), a website platform such as Shopify, Squarespace, WordPress, or equivalent and access to your domain. If you are missing pieces, we can help with logo design, photography, or content and more as add-ons.

You do. Once your project is launched and paid for, you have full ownership and admin access to your provided brand files, website, content, and domain. We walk you through how to use everything on a handover call, and we are available afterwards if you want ongoing support.

Brand identity packages start at $2,999 for our Foundation package, which takes about 4 weeks. Core Brand starts at $4,999 for growing brands that need a fuller identity system. Established brands can ask us for a quote on a Full Brand Ecosystem, which usually takes 10 to 14 weeks.

Yes. Copywriting is one of our marketing services, and content creation is part of branding. We write in your brand voice, which your brand identity work defines, so your website, emails, and campaigns sound like one company. Copywriting can be part of a website build or a standalone project.

Website packages start at $2,999 for our Essential site, with up to 5 pages, ready in as little as 1 week on a template customized to your brand. Professional sites start at $5,999, with up to 15 pages and enhanced SEO. Fully custom and ecommerce sites are quoted per project.

Yes. SEO is one of our core services. Our marketing work includes local SEO, SEM, and PPC, so local customers can find you first, and our Professional website package includes an enhanced SEO setup. 

Yes. Ecommerce is a core service, and ecommerce conversion optimization is part of how we approach it. We build stores on Shopify, Squarespace, Wix and on WordPress, set up your products, and design the shopping experience so visitors turn into buyers. Custom ecommerce features are quoted per project.

Yes. Content creation and content management sit under our branding services, including photography, videography, illustration, and animation. Social media ad management sits under marketing, alongside display ads. Together that means we can plan, create, and promote your content, instead of you piecing it together from separate freelancers.

Yes. Photography and videography are part of our branding services, used for product shots, brand imagery, and content for your website and social channels. Strong original imagery is part of how we express your brand foundation, and it can be added to branding, website, and content projects.

Yes. Product go-to-market, product positioning, and GTM launches are core growth and marketing services. We help you position the product, plan the launch, and connect it to your branding, website, and campaigns, so the launch lands as one story instead of separate pieces.

Each website package includes revision rounds before launch. Essential includes 1-2 rounds of revisions, and Professional includes 3 rounds. You review the site at clear checkpoints and send one consolidated round of feedback each time, and we make the changes. Extra rounds or bigger changes are quoted before we do them.